How to find the log files on mobile app

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To troubleshoot errors within app, we will need access to CountThings from Photos log files from your mobile app.

To access the log files:

  1. Go to More.

  2. Tap About.

  3. Tap 3 times on the CountThings logo.
  4. A pop up with log files will appear. Select Run Both tests.

  5. After running the tests, there will appear several methods to share the log.
    Use the email method and send the log to support@countthings.com.

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