To help you troubleshoot, we will need access to CountThings from Photos log files from your device.
To access the log files:
- Prepare an email with a description about the error you are getting.
- Attach the CountThings app logs.
The path for log files on your devices is: C:\ProgramData\Dynamic Ventures, Inc\Counting App\CountThings\Logs.
To access it, open Start Meniu and add %programdata% – if you click on it, C:\ProgramData should open.
As shown in the images below, click on each folder until you reach the logs:
- Attach the logs file in an email to us at support@CountThings.com and send with any additional questions or pertinent information.
- Our Support team will follow-up within 24 hours.
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